Terms and conditions

Terms and Conditions – Meanings

In these Terms and Conditions, the following words will have the following meanings:

“Contract” means the contract formed between you and us as set out in these Terms and Conditions for the sale, recycling, or return of your Item, as applicable.

“Device” means each item that you wish to sell to us by following these Terms and Conditions.

"Order Confirmation" means the email described in condition 2.2.

“Package” means the package, parcel, or box that you send your item to us in.

“Recycling” means the transfer of items to a third party for recycling/waste disposal, at our cost.

“Red Flag” means a phones IMEI number has a record of been blocked and we treat any block result as meaning there is a potential ownership dispute.

"Valuation" means the price offered for your item(s), including (where applicable) any revised valuation provided by us in accordance with these Terms and Conditions.

“we/us/our” means Mobile Jungle

“Website” means www.mobilejungle.com and includes any other website or mobile applications on which you may sell your items to us.

“Working Day” a day other than a Saturday, Sunday, or public holiday in England when banks in London are open for business.

We may vary these Terms and Conditions from time to time (per condition 15.10) and so we recommend that you check them regularly for changes.

These terms incorporate the Privacy Policy and the Terms of Website Use.

Use of Mobile Jungle

1.1 The Website has been developed for use by members of the general public only and not by businesses, organisations, co-operatives or traders (whether sole, market or otherwise).

1.2 By placing an order through the Website, you are confirming to us that:

• you are an individual consumer who is legally capable of entering into binding contracts;
• you are the legal owner or have the permission of the legal owner to sell Items to us;
• you are at least 18 years of age or, if you are under 18 years of age, you have obtained your parent’s or guardian’s consent to sell your Items to us as set out in these Terms and Conditions;
• you are based in the UK or Channel Islands; and
• you are accessing the Website from the UK or Channel Islands.

1.3 We reserve the right at our absolute discretion to reject transactions which contain multiple devices (as defined above) of the same brand and model, and to reject repeat transactions that contain the same devices that have been traded before by you, from your account with us. By placing an order through the Website you acknowledge and agree that any such Items will not be paid for or returned and will be disposed of by us responsibly.

1.4 You may only have one account per person. If you are found to have more than one account, we shall be entitled to immediately terminate your accounts and cancel any active orders and we may charge you a reasonable administration fee based on the costs incurred by us in doing so.

1.5 Mobile Jungle is the trading name of Accoil Recycling Limited, whose registered office is Unit 4 Romeo Business Centre, Purfleet Industrial Park, Essex, RM15 4YD and is a Company Registered in England No. 08913643

Privacy Policy

We are committed to protecting your privacy. Please ensure that you read our Privacy Policy by clicking here.

Our Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at hello@mobilejungle.com. The information contained in our Privacy Policy makes up part of these Terms and Conditions.

Contract Formation

2.1 By clicking ‘Confirm Your Order’ you are offering to supply your Item(s) to us for the price set out in our Valuation.

2.2 We will confirm our conditional acceptance to you in writing by sending you an email that confirms that your order has been processed and the Item(s) should be sent to us ("Order Confirmation") for Quality Check Please note that any obligation we may have to pay for your Item(s) is conditional upon your Item(s) passing our Quality Check.

2.3 The Contract between us, which sets out your and our legal obligations to each other as set out in these Terms and Conditions, is formed when we send you the Order Confirmation.

2.4 As payment for your Item:

• if your Item passes our Quality Check, we will pay you the amount of the Valuation; or
• if your Item does not pass our Quality Check, we may offer to pay you the amount of our revised Valuation or we may arrange for your Item to be Recycled, or returned to you. as set out in these conditions

If you do not agree to the Terms and Conditions dealing with revaluation and Recycling of your Item, then you should not place your order on our Website or send us your Item.

2.5 Nothing in these Terms and Conditions shall affect our right to revise the Valuation of your Item if your Item does not pass our Quality Check.

Cancellation Rights

3.1 You have a legal right to cancel your Contract with us at any time, without giving any reason, within 14 days beginning on the day after your Contract with us is formed (this is the date of the Order Confirmation). This is called the “Cancellation Period”. However, please note that if you ask us to start providing services to you during the Cancellation Period you may lose your right to cancel the Contract after you have clicked ‘Confirm Your Order’.

3.2 It is important to note that where you have selected to use the Royal Mail Service, we begin to perform the services to fulfil the Contract at the point that you hand over your Items at a Royal Mail Post Office, at which point you may lose your right to cancel.

3.3 Despite conditions 3.1 to 3.2 above, if you tell us you wish to cancel your order after we have begun providing the services, but before we have received and begun processing your Items, we will make efforts to ensure your order is cancelled. We cannot guarantee this, however, and you must be aware that once you click "Confirm Your Order", conditions 3.1 to 3.2 will apply.

Risk and Title

4.1 Risk in each Item will transfer to us once you hand over your Items at the Royal Mail Post Office.

4.2 Title to (or ownership of) each device will transfer to us only on the earliest occurrence of any of the following:

• the Device passing the Quality Check.
• after the device fails the Quality Check, you accept our revised Valuation for the device, as set out in conditions 6.
• after the device fails the Quality Check, the expiry of the Grace Period for that device , as set out in condition 6.8 and 10.5.

Valuations

5.1 For Devices the Valuation offered to you by us is valid for 14 days from the date that you place your order, subject to your Items passing our Quality Check. If your Items do not pass our Quality Check, then we have the right to re-value your Items.

5.2 Our re-valuation procedure for devices is set out in condition 6 .It is very important that you read these sections and understand our rights to re-value your Items and how this may affect you.

5.3 Any Valuation that we provide to you is deemed to be our property. You must only use the Website’s Valuation service to value Items that you own and are considering selling to us.

5.4 By placing an order on the Website, you are confirming to us that you understand, accept, and agree that we will only provide payment based on Valuations that we have made and that no other valuations by any other method or source will apply.

Device: Quality Check

6.1 All Devices sold to us are checked by our quality control team during our Quality Check process.

6.2 Devices will automatically fail the Quality Check if the Item that you have sent to us is NOT as you have described it when you entered the details of this Item on the Website.

6.3 Each Device that you sell to us should match, where applicable, and including but not limited to, the make, model, size, colour and condition that you select when using the Website to sell your device to us.

6.4 When conducting a Quality Check of your device we will use the Condition Specifications as updated from time to time which were presented to you on the Website when you described the condition of the Item in order to receive our Valuation.

6.5 The condition you described the device to be in, when selling it to us on the Website directly affects the price we offer for it and if we determine the condition to be different from that which you described we may offer you a revised valuation in accordance with the procedure below. We are unable to accept devices in an untestable condition including but not limited to; No Power, No Screen Display, Unresponsive Touch Screen. We are unable to accept devices which have any major board and or component level faults including but not limited to Face ID, Touch ID, No Service, Faulty Wi-Fi, Rear Camera Faults, Battery Faults. In these cases we may provide an updated quotation for the devices received or refuse the device. The price revaluation for faulty devices is influenced by the number, severity of defects and the device type. In the case of all Samsung devices, any unresolvable display damage resulting in the display not being able to be repurposed, a revaluation will be made including but not limited to Screen Burn, Screen Rupture, Dead Pixels. The application of the Condition Criteria shall be entirely at our discretion and shall be final.

6.6 If you fail to send your device to us within 14 days from the date that you place your order; and we have not processed your device at our warehouse within the 14 days from the date that you place your order, we shall have the right, at our discretion, to revalue your Items.

6.7 If your device fails our Quality Check process or we have the right to re-value your Item in accordance with condition 6.6, we will contact you via email and inform you of the new Valuation for the Item.

6.8 You have fourteen (14) days known as the ‘Grace Period’ to accept or decline the revised Valuation that we have provided to you on email. To be clear, this fourteen (14) day period begins when the revised valuation email is sent to you.

6.9 In this email you will be provided with the option to ‘Accept’ or 'Decline’ our revised Valuation.

6.10 You must either accept or decline our offer by replying to the email within the Grace Period. Failure to do so within the Grace Period may result in us proceeding with your transaction at the revised Valuation. If you contact us during the Grace Period using another method we will try to update our system to record your decision but we cannot guarantee this.

6.11 During the Grace Period, we will send you regular reminders that you need to accept or refuse our proposal. If 24 hours before the end of the Grace Period, we have not received your acceptance or refusal of our offer under condition 6.10 above, we will make efforts to send you a final reminder before the Grace Period ends. This will not affect our rights under condition 6.10 above, however.

6.12 If you accept the revised valuation, the new price agreed between you and us for the Item will be updated in the relevant order and then process your payment for the relevant Item. This revised Valuation will be the new price paid for that device.

6.13 The revised Valuation is the last and only price we will offer you for that device

6.14 If you choose to decline the revised Valuation offered within the Grace Period then we will return your Item to the address you have provided at the time of order at no additional cost.

6.15 If you take no action and do not respond to this revised Valuation email correctly within the Grace Period then we will automatically process payment for the device at the revised Valuation price we have sent to you. You accept and agree that we are not liable in any way whatsoever for any loss of any kind, direct or indirect which you may suffer as a result of your failure to act within the Grace Period and ‘Accept’ or 'Decline’ the revised Valuation.

6.16 In this instance the device will not be returned and you will be paid the revised Valuation for the device

6.17 We assume no responsibility whatsoever for the validity of the details that you provide and it is your sole responsibility at all times to ensure that the Payment Details you have provided on the Website are correct, complete and accurate.

6.18 We assume no responsibility whatsoever for the validity of the details that you provide and it is your sole responsibility at all times to ensure that the Payment Details you have provided on the Website are correct, complete and accurate.

Return of Devices

7.1 If you choose to decline the revised Valuation within the Grace Period, then the Item will be returned by our chosen courier to you at no additional cost and the Item shall be dispatched within 7 business days. Please note that we will not return the device in the original packaging sent with your device in the case of a rejected offer.

7.2 It is your sole responsibility to ensure that the address details provided in your Website account are valid, accurate and correct and you accept and agree that we shall not be liable for any loss of any kind that you may incur due to Items being returned by us to an invalid or incorrect address as a result of your failure to provide valid, accurate and up to date address details. Please be aware that your Item will only be delivered to the address that you provide.

7.3 If your Item is not delivered when expected by our courier, you must notify us within 14 days of the agreed delivery date. If you fail to notify us of non-delivery within 14 days we shall not be liable for any loss or damage incurred as a result of non-delivery.

7.4 We shall be entitled to make such investigations as we deem necessary to satisfy ourselves of the validity of any such claim and will liaise with the relevant carrier to confirm if non-delivery has occurred.

7.5 If the courier notifies us direct that a Package has been “Lost in Transit” (meaning that the Package can no longer be tracked or located by the courier for delivery to the customer). We will conduct our own internal investigations and once we are satisfied that the Package cannot be located and delivered to you, we will contact you in writing to confirm that your Package has been Lost in Transit and provide you with payment of the Valuation in accordance with condition 17.6.

7.6 In calculating the value of any claim we shall accept no other valuations than our last valuation for the Items that you may be claiming for and under no circumstances do we accept any liability for any other loss, damage or compensation resulting from our return of your Item.

7.7 If your claim is successful then we will notify you in writing and payment of the Valuation will be made via the payment method specified in your account on the Website.

Posting Your Device to Us

8.1 We offer the use of Royal Mail to send your Items to us for free, including the following delivery services (Delivery Services): Our Royal Mail Tracked Service: This service is offered to you when you complete an order with a minimum of £5 value and weighs no more than 20kg.

8.2 These Delivery Services only apply to Items that you have offered to sell to us by completing an order with us per the order process set out in these Terms and Conditions.

8.3 Collection by a carrier of any Items under these Delivery Services does not mean that we have confirmed acceptance of the Items that you have sent. Acceptance of the Items will only be confirmed once they have passed the Quality Check (details of which can be found below).

8.4 You acknowledge and agree that we shall have complete discretion as to the method of transport and route of any Package.

8.5 Our Royal Mail Service lets you drop off your Items at any Royal Mail Post Office, for free. You must pack your Items using the packing guide and postage labels in your Pack & Send Guide and drop them off at a Post Office.

8.6 Our Royal Mail Service is only available to customers who are selling Item(s) which fall within the size and weight restrictions detailed below.

8.7 he Royal Mail Service includes collection from your local Post Office, transportation, and delivery to us of your Package by Royal Mail.

8.8 Each package that you send to us using the Royal Mail Service must:

• weigh no more than 20 kilograms.
• not exceed dimensions of 610mm in length, 460mm in height and 460mm in depth; and
• have the Royal Mail Send Service QR Code that we have sent to you ready to be scanned from a Royal Mail Post Office location.

8.9 We do not recommend that you send Items to us in a padded envelope. We always recommend that you use a box and follow the packing guidelines in our Pack & Send Guide.

8.10 You agree that we may at our absolute discretion fulfil the Royal Mail Service using the Royal Mail itself or Royal Mail’s employees, agents, or sub-contractors.

8.11 The Delivery Service may only be used for Items that you are selling to us. You may not use these Delivery Services for any other items or purpose.

8.12 Please note that we have several legal obligations to comply with in respect of the carriage of Items, including but not limited to an obligation not to carry or accept for carriage Items that are deemed to be "Dangerous Goods" as defined in the Packaging and Labelling of Dangerous Substances Regulations 1984, the Classification, Packaging and Labelling Regulations 1983, the Radioactive Material (Road Transport) (Great Britain) Regulations 1996 and the Carriage of Explosives by Road Regulations 1996

8.13 You will be liable for any loss, damage, or liability arising from our breach of these legal obligations as a result of transportation of your Package or any other item you use or attempt to use our Delivery Services to send.

8.14 Should you (knowingly or unknowingly) attempt to require or require us or our carriers to carry any Items or handle any other items which breach the restrictions detailed in this condition 8, we and our chosen carriers shall be under no liability whatsoever in connection with those items, howsoever arising.

8.15 When you send your Item using any of the Delivery Services detailed in these Terms and Conditions, your Item will be insured up to £100. If your device is worth more, we recommend you send it via an insured Special Delivery service. We cannot accept responsibility for non-delivery of phones, phones damaged or lost in transit so please make sure you pack them correctly as detailed in condition 8.9.

Locked Devices

9.1 We do not accept iOS devices which have not been removed from iCloud, have Find my iPhone turned on or are subject to any other iOS security features. We also do not accept Samsung devices with Find My Phone activated.

9.2 We do not accept Google devices that have not been removed from the Google Account, or are subject to any Google security features. We cannot remotely unlock Google locked devices. In the instance of us receiving a Google locked device, the Google device will be returned to you.

9.3 If you send us an Item which is subject to any of the above security features, we will inform you of this via email, and of the 14 Day deadline before which you must remove the security features and confirm to us in writing that this has been done. During the 14 day period, we will send you regular reminders that you need to remove the security features and provide us with written confirmation that this has been done. If 24 hours before the end of the 14 day period, we have not received your confirmation in writing, we will make efforts to send you a final reminder before the period ends. This will not affect our rights under the following paragraphs of this condition 9 however.

9.4 If we do receive this confirmation from you within 14 days we will test your device one more time to confirm that the security features have been removed.

9.5 If we do not receive confirmation from you in writing within 14 days that the security features have been removed we will Recycle your device.

9.6 If, after testing your device one more time after you have confirmed it is unlocked, it is found that the security features have still not been removed, we will get in touch and ask you to attempt to unlock it again.

9.7 If your device is still locked after a further retest, we will let you know it's still locked and ask you to contact our customer service team so we can confirm arrangements to return your device free of charge. If we do not hear from you within 7 days of when we contact you, then we will recycle your device.

9.8 If, after testing your device again, it is found that the security features have been removed we will assess your device as normal under our standard testing process.

9.9 It is your sole responsibility to ensure that any Items you send to us are not subject to any security features as described in condition 9.1.

Registered Stolen, Lost or Counterfeit Items

10.1 If we find upon inspection of device that you have sold that they have been registered or reported lost, stolen, blocked or barred, or we believe the device you have sent to us could be counterfeit we will notify you by email and quarantine the device whilst we contact the relevant authorities.

10.2 We check every device received against the National CheckMEND Register (the “Register”). The Register identifies phones that have been lost, stolen, blocked or barred with a ‘red flag’.

10.3 If your device is found to have a 'red flag' against it, you will have twenty-eight (28) days to contact CheckMEND (the “Quarantine Period”), who will provide advice on how to prove that you are the legal owner of the device.

10.4 You can begin the process by visiting the CheckMEND website at http://www.checkmend.com/uk/. You will be asked to provide a brief description of the issue, as well as your certificate ID number which we will provide you with in our notification email in accordance with condition 19.1.

10.5 We cannot send your device back to you or make any payments during this period, and are legally required to dispose of the device if the ‘red flag’ against your device is not lifted within the Quarantine Period. If 24 hours before the end of the Quarantine Period, the 'red flag' has not been lifted and you have not contacted us to request and extension to the Quarantine Period, we will make efforts to send you a final reminder before the period ends. This will not affect our rights under this condition 19.

10.6 If you have any more questions on why we reject your Item, or if you need to extend the 28 day Quarantine Period, then you can contact our Customer Service team at hello@mobilejungle.com.

10.7 We accept no liability or responsibility for rejecting your Item or not returning your Item to you in these circumstances.

Lost or Stolen Packages

11.1 If you believe that your Package has been lost, damaged or stolen (subject to our confirmation that we have not received your Package) you will be required to provide a valid returns receipt which you will have been provided with by the relevant carrier at the time of postage.

11.2 It is your responsibility to obtain a receipt from the carrier and retain this for tracking and insurance purposes. If you cannot provide a valid returns receipt for the Package you wish to claim for then you may not be able to claim for any loss or damage to your Package.

11.3 You must notify us in writing of any loss or damage, giving rise to a claim within twenty-eight (28) days of the date on which your Package was accepted by the courier(the date of which will be shown on your returns receipt).

11.4 If you fail to provide a valid receipt within 28 days of the date of your returns receipt, we shall not be liable for any loss or damage, unless you are able to demonstrate to our satisfaction that it was not reasonably possible for you to advise us or make such claim in writing within the 28 days’ time period and subject to you then providing such advice or claim within a reasonable time.

11.5 We shall be entitled to make such investigations as we deem necessary to satisfy ourselves of the validity of any such claim.

11.6 In calculating the value of any claim the insured value is capped at £100 per parcel and under no circumstances do we accept any liability for any other loss, damage or compensation resulting from the use of our Delivery Services.

11.7 We will notify you in writing of the outcome of our investigation and, if your claim is successful, the calculated claim payment up to £100, will be made via the payment method specified in your account on the Website.

Data Removal

12.1 We recommend that you delete all personal information (“Data”) that is or may be stored on your device (including images, passwords, songs etc.)

12.2 Please ensure that you remove any SIM, media storage, memory cards or similar devices from your device prior to sending them to us.

12.3 If we discover that your Item includes any of the devices set out in condition 12.1, we shall have no responsibility to return these and shall dispose of them responsibly.

12.4 We shall have no liability for any losses, claims or damages arising in respect of any Data which you fail to delete from your device (whether knowingly or unknowingly).

12.5 Please note that it is your responsibility to remove Data from any device prior to sending it to us and to cancel any contracts (e.g. with your 'phone company) linked to the Item.

Payment

13.1 Payment will be made to you in accordance with these Terms and Conditions.

13.2 There are a number of payment methods available to you:

• Bank Transfer;
• PayPal;

13.3 Subject to condition 21.4, Bank Transfer or PayPal will be processed on completion of the Quality Check process for all of the Items in your order on Working Days only and typically clear within 24 hours, subject to the Quality Check having been completed before 2pm on that Working Day. For the avoidance of doubt, if the Quality Check process is completed after 2pm on a Working Day or on a Saturday or Sunday, Bank Transfer or PayPal will be processed on the next Working Day and typically clears within 24 hours.

13.4 If any device in your order:

• fails the Quality Check;
• is subject to any security features as described in condition 9.0; or
• has a 'red flag' against it in accordance with condition 10;

no payments will be made for any of the Items in your order until either:

• the Grace Period has expired or you have accepted the revised valuation for that or those devices;
• the security features have been removed; or
• the red flag has been removed from your device.

13.5 Once you have selected a payment method for an order this is not changeable and it is your responsibility to ensure that the payment details including but not limited to, Account Holder’s Name, Account Number and Sort Code are correct and accurate.

13.6 We assume no responsibility whatsoever for the validity of the details that you provide and it is your sole responsibility at all times to ensure that the Payment Details you have provided on the Website are correct, complete and accurate.

13.7 We will not be liable for any losses that you may suffer if you fail to receive a payment if a payment is sent to an incorrect account or recipient, as a result of any failure by you to correctly, completely and accurately provide and submit all Payment Details required when using the Website.

13.8 You acknowledge and accept that some of the Payment Methods made available to you depend on third parties (third parties that are outside of our control, including but not limited to banks and postal services) to process these payments including, but not limited to, payments by Bank Transfer. We will not be liable for delay in receipt of payment as a result of the actions or inactions taken by such third parties. Payments may be subject to validation and security checks that we may or third parties may require at our or their discretion from time to time.

13.9 All quoted payment timescales are subject to variances during busy periods, or in the instance of an event beyond our control. We will not be liable for any losses that you may suffer if for any reason we fail to make a payment outside of the timescales referred to herein.

Liability

14.1 To the extent that we are liable to you for breach of contract, negligence or any other liability arising under these Terms and Conditions, our liability shall at all times be capped at the Valuation of the Item(s) which is the subject of your claim.

14.2 We shall not be liable for any special indirect, punitive, incidental, special or consequential damages relating to your Contract with us. This includes but is not limited to direct and indirect loss of profit and loss of income.

14.3 Nothing in these Terms and Conditions shall exclude or limit our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or the Consumer Rights Act 2015; or
• any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

14.4 Nothing in these Terms and Conditions shall affect your legal rights.

General

15.1 All notices given by you to us can be addressed to Accoil Recycling Limited, Unit 4 Romeo Business Centre, Purfleet Industrial Park, Essex, RM15 4YD. We may give notice to you at the postal address you provide to us when placing an order or as updated on the “My Account” section of the Website. A notice will be deemed received on the day on which it is left at the above address if you deliver it by hand; on the day on which it is received by us if posted; or on the day on which it is sent correctly if by email.

15.2 When we send you any information via email (including a re-valuation or rejection of your device (following Quality Check) we will use the email address you provided to us. It is your sole responsibility to ensure that the address details that you provide to us are complete and accurate and that your email account can receive our messages. We strongly suggest that you add hello@mobilejungle.com to your address book and/or regularly check the capacity of your inbox and the contents of your junk folder to ensure that you do not overlook or fail to receive our emails.

15.3 You may not transfer the Contract, or any of your rights or obligations arising under it, without having our written consent beforehand.

15.4 We may transfer the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract if we have a good reason to (for example if we sell our business) as long as such transfer does not disadvantage you.

15.5 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our control.

15.6 Our performance of the Contract will be suspended while the uncontrollable event continues, and we will have an extension of time to perform our obligations under the Contract for that period. If the uncontrollable event continues for more than a month we or you may end the Contract by giving 7 days’ notice in writing.

15.7 If you or we fail to request performance of the other's obligations under the Contract or if you or we fail to exercise any of the rights under the Contract, this will not constitute a waiver and will not relieve the other party from compliance with its obligations. A waiver of a right under the Contract will not be a waiver of any subsequent default. A waiver of a right under the Contract will not be effective unless it is stated to be a waiver and is communicated to the other party in writing in accordance with condition 24.1 above.

15.8 If any of these Terms and Conditions or any provisions of the Contract are determined by any competent authority to be inapplicable, such term, condition or provision will be deleted and the remaining terms, conditions and provisions will continue to be valid.

15.9 We intend to rely upon these Terms and Conditions and any document expressly referred to in them in relation to the subject matter of the Contract. While we accept responsibility for statements and representations made by our staff, please make sure you ask for any variations from these Terms and Conditions to be confirmed in writing.

15.10 We revise our Terms and Conditions from time to time to reflect changes to the way we do business, changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our systems capabilities. You will be subject to the Terms and Conditions in force at the time that you place an order with us, unless we notify you of the change to these Terms and Conditions before we send you the Order Confirmation (in which case we will assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary prior to sending the Items to us). We will update the version number of these Terms and Conditions when we have revised it.

15.11 A person who is not a party to these Terms and Conditions shall have no rights in relation to these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.

15.12 These Terms and Conditions and any claim arising out of the subject matter or formation of these Terms and Conditions (including a Contract) shall be governed by English law. Any dispute or claim arising out of or in connection with these Terms and Conditions (including a Contract) is subject to the exclusive jurisdiction of the courts of England and Wales.